You Can’t Believe Everything You See, even on Netflix

Mar 13, 2014

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Netflix has 44 million subscribers and is the largest online provider of streaming movies. For that reason, scammers and hackers target the website.  For example, Netflix has recently been dealing with a phishing scam, where clients are being guided to rogue customer service representatives and are solicited for information.

The term ‘phishing’ refers to the act of attempting to acquire information such as usernames, passwords, ID’s, and credit card information by posing as a notable company. Typically, scammers will create replicas of a popular website or seemingly real emails.  

Jérôme Segura, Senior Security Researcher at Malwarebytes, spent the last year tracking tech support scams. In February, he noticed that the Customer Service number on “Netflix’s” error page was not the same as the official hotline number.

He proceeded to experiment by logging into Netflix with a completely random account (in a controlled environment). Immediately, Segura received an “important notice” stating that they had detected unusual activity on the account and he would need to call Member Services at the (false) number provided.

After calling the given number, the scammers notified him that he must download Netflix Support Software so they could have remote control over his computer to better assist him. He shared that while they were “helping” him get his account back, they were also searching his personal files on his computer and uploading anything that might have had personal information.

Segura recognized the number provided on the page was false because it was the same one he came across in previous investigations. 

If you are not familiar with scamming techniques, check for emails that contain links, spelling and grammar errors, pop-up windows, or ads.  Protect your identity and personal information by deleting such emails. 

For more information on how to protect yourself, visit: