Net Nanny® 10 Support

Have Questions? We are here to help. Please contact us by phone or email.

Email:
Support@netnanny.com

Phone:
1-801-508-3596 or 1-800-485-4008

Hours:
Monday - Friday: 10am to 7pm EST
Saturday & Sunday: CLOSED


About Net Nanny®

Q: How does Net Nanny® compare to other parental control software on the market?

Net Nanny® is the #1-rated Internet filter and the most trusted parental control solution for families since 1996. Net Nanny® supports multiple operating systems: Windows, Android, iOS, and Kindle Fire. Net Nanny® is the most complete solution offering the following essential parental control features: Internet filtering, pornography blocking, website blocking, screen time management, location tracking, alerts & reporting, app blocking, access to a Family Feed overview and the Parent Dashboard.

Q: What operating systems are currently supported by Net Nanny®?

Net Nanny® currently supports the following operating systems:

  • Windows 10 – 64bit
  • Android 5.1 and above
  • iOS 11 and above
  • Amazon Kindle Fire OS 8 and above

 


Installation

Q: How do I install Net Nanny® on my kid's device?

To install Net Nanny® on your computer or mobile device, first make sure you have an account and then simply download the software by visiting the installation page from the device you wish to protect. Then, follow the instructions to download and setup Net Nanny®. Net Nanny® will ask you to enter your account credentials to authorize the installation.

Q: How do I reinstall Net Nanny® on a replacement mobile device or computer?

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Select the settings gear on the profile picture.
  • Touch the device icon and slide to the left and select Remove.
  • Follow the instructions in the FAQ for “How do I install Net Nanny® on kid’s device?”

 


Internet Filter

Q: How do I block or allow specific websites?

To allow or block a specific website, follow these steps:

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing
  • Select the Settings icon.
  • Select Website Settings.
  • Add specific websites to the Allow or Block lists.

Q: How do I block or allow apps on Android/iOS devices?

To block or allow apps for your child’s mobile device, follow these steps:

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Select the Settings icon.
  • Select App Settings.
  • Select from list of apps that you wish to block.

*Apple devices support an estimated 120 of the most common apps to block and manage. Android supports blocking any app.

Q: How do I change filter categories?

To change the filter categories, follow these steps:

  • Go to Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Select the Settings icon.
  • Select Content Filter/Content Categories.
  • Select from Categories those that you would like to get Alerts for or those you want Blocked.
  • Select the arrow next to each category to Allow, Alert or Block.
    • Allow – Allows sites with this content to be accessed.
    • Alert – Alerts the parent in the Family Feed and a notification will be sent to the parent.
    • Block – The user will receive a message that the website they are attempting to access is blocked. The Block will be present in the Family Feed and a notification will be sent to parent.

 


Screen Time Management

Q: How do I create a screen time schedule?

To create a screen time schedule, follow these steps:

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Select the Calendar icon.
  • Select the edit option next to Schedule.
  • Tap one of the days of the week on your screen.
  • Select No Internet or Pause Device at the bottom.
  • Select the Start Time and End Time for the schedule.
  • Select Apply.
  • To duplicate the schedule, tap the Calendar icon in the upper right corner and select which days to apply it to.

 


Alerts and Reporting

Q: How do I view reports?

Net Nanny® does not automatically email reports, however you can access reporting data and notifications are sent to the Parent Device.

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Tap on the Searches icon to see search terms made through web browsers.
  • Tap on the Screen Time icon to see the amount of screen time your child has used by day, week or month.
  • Tap on the Blocks/Alerts icon to see what sites your child has been blocked from or that have been alerted on.
  • Tap on the Location icon to see the current location of your child and tap Location History to see a 60-day history.

 


Settings

Q: How do I access the Net Nanny® Parent Dashboard?

Access this feature by visiting the Net Nanny® Parent Dashboard and logging in with your account credentials from any computer with Internet access.

Q: How do I change my Net Nanny® password?

To change your Net Nanny® password, follow these steps:

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Menu icon in the upper right-hand corner.
  • Select General Settings.
  • Select Change Password, enter a new password and confirm.

Q: How quickly will changes take place after I make an update in the Parent Dashboard?

Changes made in the Parent Dashboard should take effect immediately, but if you need to you can synchronize with the servers to initiate a sync:

  • On mobile devices, open the Net Nanny® Child App and select the menu option in the upper right corner and select Synchronize with Servers.
  • On Windows, click on the Net Nanny® icon in the task bar, select Administration, select Synchronize with Servers.

Q: How do I change a profile image?

To change a user’s profile picture, follow these steps:

  • Go to the Parent Dashboard and login with your account credentials.
  • Select the Child Profile associated with the device you are replacing.
  • Select the Gear icon on the current profile picture.
  • Select from one of the existing Avatars or select the Camera icon.
  • Choose to take a picture or select and existing image from those on your device.
  • If choosing an existing image, select the check mark to confirm.
  • Select Done.

Q: How do I create a new user?

New Users are created thru the install process. During the installation, you will be asked to Select Existing user or Create New User.


Contact Us

Net Nanny® technical support and customer service is available by filling out the contact form below, via email at Support@netnanny.com or by phone 10am-7pm EST Monday through Friday by calling 1-801-508-3596 or toll-free in the U.S. at 1-800-485-4008.


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