Amazon to Reimburse Customers for In-App Buys from Kids

May 31, 2017

Have you ever experienced being blindsided by an in-app charge when your child was playing a game?

You are not alone; many parents have had this same experience more seemingly then you may expect. These in-app purchases called, “micro-transactions” are sweeping the nation and not for all the reasons that’s in plain sight!

With games like, “Pokémon Go” and “Candy Crush” children and teens are easy targets for the cultural phenomenon. As buying such in-app content could grant them with additional gear, items or features. This notion, added with the mindset of not wanting to be left behind, can lead to some very unhappy parents.

Not all is lost – You May Be Eligible for a Refund!

If your child made an in app-purchase from Amazon’s app store without your permission between November 2011 and May 2016 you may be eligible for a refund, Federal Trade Commission announced this week. More than $70 million in charges may be eligible per the FTC announcement. Amazon sent eligible customers an email to receive a refund.

If you think you maybe be eligible for a refund and did not get an email, follow the steps below:

  1. Click this link: https://www.amazon.com/gp/mas/refund-orders/in-apprefund
  2. Log-in to your Amazon account
  3. Amazon will let you know instantly if any of your purchases are eligible

According to the Federal Trade Commission, “it was too easy for children to spend their parents' money while playing games on mobile devices.”

Password Protection Also Added

With that being said; Amazon is now included along with Apple and Google to require passwords for the purchases of in-app micro-transactions. Parents can also choose to opt-into and allow purchases without a password as well. Also note, that when using and choosing a password, be sure to take serious precautions, as some teens could figure it out!

Educating your children about in-app purchases, and setting up proper boundaries can be the deciding factor to avoid being blindsided! As one purchase might not seem like much now; we all know it can and will add up!