Net Nanny® Older Versions Support

Have Questions? We are here to help. Please contact us by phone or email.

Email:
Support@netnanny.com

Phone:
1-801-508-3596 or 1-800-485-4008

Hours:
Monday - Friday: 10am to 7pm EST
Saturday & Sunday: CLOSED


About Net Nanny®

Q: How does Net Nanny® compare to other parental control software on the market?

Net Nanny® is the #1-rated internet filter and the most trusted parental control solution for families since 1996. Net Nanny® supports multiple operating systems: Windows, Mac, Android, iOS/Apple, Kindle Fire. Net Nanny® is the most complete solution offering the following essential parental control features: internet filter, pornography blocker, screen time management, and remote access.

Q: What operating systems are currently supported by Net Nanny?

Net Nanny® currently supports the following operating systems:

  • Windows Vista, 7, 8, or 10
  • Mac OS X 10.7 and higher (High Sierra and Mojave not yet supported)
  • Android 2.3.3 (Gingerbread) and higher
  • iOS 8 and higher
  • Kindle Fire 8 HD and higher

 


Installation

Q: How do I install Net Nanny® on Windows or Mac?

To install Net Nanny on your computer you can simply download the software from http://www.netnanny.com/downloads and select Mac or PC. Once it is downloaded, you can begin the installation. Net Nanny will ask you to enter your account credentials to authorize the installation.

Q: How do I install Net Nanny® on Android

To install Net Nanny on your Android mobile device, search for the Net Nanny app in the Google Play store. Simply click on the Net Nanny app in the app store to download and install onto your Android device.

Q: How do I install Net Nanny® on iOS

To install Net Nanny on your iOS mobile device, search for the Net Nanny app in the App Store. Simply click on the Net Nanny app in the app store to download and install onto your iOS device.

Q: How do I install Net Nanny® on Kindle Fire?

To install Net Nanny on your Kindle Fire tablet, search for the Net Nanny app in the Amazon App Store. Simply click on the Net Nanny app in the Amazon App Store to download and install onto your Kindle Fire device.

In order to be able to install on a Kindle or Fire OS, the ability to grant App Usage is necessary. Some Kindle/Fire OS tablets may not provide this option which makes them incompatible. If you are not able to find this option, you may want to try to upgrade your device to see if that changes the Settings option on the device to allow this feature.

Q: How do I reinstall Net Nanny® on a replacement computer?

Go to https://admin.netnanny.com and login with your account credentials. Then select Devices, then on the Device you are replacing, hit the arrow and select Remove device.

Next install Net Nanny® on the replacement computer by simply downloading the software from http://www.netnanny.com/downloads and then select Mac or PC. Once it is downloaded, Net Nanny® will ask you to enter your account credentials to authorize the installation.

Q: How do I reinstall Net Nanny® on a replacement mobile device?

Go to https://admin.netnanny.com and login with your account credentials. Then select Devices, then on the Device you are replacing, hit the arrow and select Remove device.

Next install Net Nanny® on the replacement mobile device go to the Google Play, App Store or Amazon App Store and search for the Net Nanny app. Simply click on the Net Nanny app in the app store to download and install onto your mobile device.

One additional step is required for Kindle or Fire OS: the ability to grant App Usage is necessary. Some Kindle/Fire OS tablets may not provide this option which makes them incompatible. If you are not able to find this option, you may want to try to upgrade your device to see if that changes the Settings option on the device to allow this feature.


Internet Filter

Q: How do I set up custom categories?

To setup custom categories, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Family tab from the top of your dashboard.
  • Select Custom Categories.
  • Select Add a new category.
  • Enter the new category name for your custom category.
  • In the Add sites section, type in the associated websites to the list.
  • Select a user to apply the custom category to.

Note: This option is also available under a specific user under the Allow/Block section and would apply only to that user.

Q: How do I block or allow specific websites?

To allow or block a specific website, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the User tab from the top of your dashboard, then select a specific user.
  • Select Allow/Block.
  • Enter the websites you want to always allow or block.

Note:This option is also available under the Family tab at the top of your dashboard and would apply to all users, unless an individual user has its own list.

Q: How do I block or allow apps on Android devices?

To block or allow apps for an Android device, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Applications.
  • Select the arrow next to the apps you wish to Block or Allow.

Note: There is also an option available to Block All or Allow All for ease of use.

Q: How do I change filter categories?

To change the filter categories, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Content Categories.
  • Select the arrow next to each category to Allow, Warn or Block.
    • Allow – Allows sites with this content to be accessed.
    • Warn – Alerts the user with a warning message about the category they are trying to access. The user can continue to access the website despite a warning.
    • Block – The user will receive a message that the website they are attempting to access is blocked. If the user’s profile is configured to allow requests, the user can Request an Exception or click Continue to allow access with the Admin password.

 


Screen Time Management

Q: How do I create a screen time schedule?

To create a screen time schedule, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Scheduling.
    • Restriction
      • Drag mouse across grid to block out time. Red is Block and Green is Allow.
      • There is also an option available to Block All or Allow All for ease of use.
    • Allowance
      • Select Weekly or Daily Allowance and select the number of hours to allow.
      • Screen time will only be available during Allowed time blocks on the schedule.

 


Alerts and Reporting

Q: How do I view reports?

Net Nanny® does not automatically email reports, however you can access reporting data and set up email notifications from anywhere through the Net Nanny® Admin console.

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Your dashboard shows the Top Blocked/Warned Domains including a graph with the different reasons for blocked or warned activity.
  • Weekly Activity is visible in the top right corner of your dashboard.
  • By selecting Reports at the top of the screen, detailed reports are reflected including the option to report by Today, Last 7 Days, Last 30 Days. Top Web Searches also reports on the terms searched for.
  • Online History Reporting is no longer supported. To disable this feature, click the Users tab at the top of your dashboard. Select a user, click on User Settings, then select Additional Settings. Uncheck the box next to Enable Online Browsing History. This will stop the prompt to install the extension/plugin.

Q: How do I set up email notifications?

To set up email notifications, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Family tab from the top of your dashboard.
  • Select Notifications.
  • Select Add Rule.
  • Select Notification or Summary Report. A Summary Report is a general report of each user’s activity sent Daily, Weekly or Monthly. A Notification will alert an Admin when an action happens. Admins have the choice to select any of the following notification options:
    • “Notify the following” – Add email addresses you want to receive notifications.
    • “Apply this rule to” – Select a specific user to receive notifications for.
    • “Alert me when” – Select what reasons you would like to be alerted for:
      • Block
      • Continued after Warn
      • Continued after Block (requires the password)
      • Requested a Change

Q: How do I view requests from my child?

To view Requests, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Requests tab from the top of your dashboard.
  • Select the specific request and either Approve or Deny. Approving will add the site to the Allowed list going forward.

Important information: If a site has already been added to the list of Blocked sites and the child tries accessing the site, they will not receive an option to make a request.

Q: How do I enable my child to submit requests to access blocked websites?

To enable a specific user to submit requests, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard.
  • Select a user, click on User Settings, then select Additional Settings.
  • Check the box next to Allow user to request that a blocked site be allowed.

 


Settings

Q: How do I access the Net Nanny® Admin Console?

To access the Admin console, go to https://admin.netnanny.com/ and login with your account credentials from any computer with Internet access.

Q: How do I change my Net Nanny® password?

To change your Net Nanny® password, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Users Settings.
  • On the Profile tab, select Change Password.
  • Enter your new password and confirm password.
  • Select Save Changes.

Note: Passwords are required for Admin accounts, but they are optional for non-admin accounts.

Q: How quickly will changes take place after I make an update in the Admin console?

Changes made in the Admin Console may take up to 5 minutes to sync to the protected devices. To manually force a sync, you can right-click on the Net Nanny® icon in the system tray by the time of day and select Administration and click on Synchronize with Net Nanny servers.

Q: How do I manage my account’s devices?

From within the Admin console, you can view which devices Net Nanny® is currently installed on. The device information is displayed as well as the last seen information of the device. To manage the devices associated with your Net Nanny® account, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Devices tab from the top of your dashboard. Here, you will see a list of all devices associated with your account. Select the arrow next to the device you want to manage to:
    • Edit – Allows you to change the display name of the device.
    • Remove Device – Frees up the seat so that it can be used on a different device and stops filtering on the device by unregistering it.

Q: How do I change my Family display name?

To Change Family Display name, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Family tab from the top of your dashboard.
  • Select General.
  • Enter your Family name. Other options available from this section are:
    • Select Time Zone
    • Change Image
    • Blocking or Allowing newly installed applications (Android only)

Q: How do I change a profile image?

To change a user’s profile picture, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Users Settings.
  • Select Change Image.
  • Select an image.
  • Select Save Changes.

Q: How do I create a new user?

To create a new user on your Net Nanny® account, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard.
  • Select Add User.
  • Enter name.
  • Email (optional for non-Admin Users )
  • Password (optional for non-Admin Users)
  • Select age-based user profile. (Settings can be adjusted at any time.)
  • Select Change Image to add a picture.
  • Select Done.
  • Select Additional Settings for more options.

Q: How can I keep users on my account logged in to their Net Nanny® profile?

To adjust setting to keep users logged in to their profile, follow these steps:

  • Go to https://admin.netnanny.com/ and login with your account credentials.
  • Select the Users tab from the top of your dashboard, then select a specific user.
  • Select Additional Settings.
  • Check the box next to Keep this user logged in until explicitly logged out.

Note: The option to keep users logging in is automatically enabled by default, but in case it is accidentally disabled, checking the box will allow the user to remain logged in to their Net Nanny profile on Windows and Mac computers. If the user is changed on the device, it will require a one-time login and then will remember the user going forward.


Contact Us

Net Nanny® technical support and customer service is available by filling out the contact form below, via email at Support@netnanny.com or by phone 10am-7pm EST Monday through Friday by calling 1-801-508-3596 or toll-free in the U.S. at 1-800-485-4008.


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