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Net Nanny 5.1.x • 8 February 2011
This article refers to an older version of this product.
This is usually an installation problem. You will need to uninstall and reinstall Net Nanny. When you reinstall and configure Net Nanny, please make sure you are logged on to the administrator account on your computer. Also, please make sure you have turned off all other programs, especially anti-virus software. Reboot your computer after you have configured Net Nanny and try to log on to a different account on your computer. Net Nanny should now automatically load. Net Nanny 5 will automatically disable Fast User Switching in XP during installation. Fast User Switching must be disabled for Net Nanny to function properly and to load up on each account. You may still set up a separate user name for each family member. However, each user must log out of their account before the next user starts for Net Nanny to function properly. You do not need to shut down the computer, however, to log out of the computer. For more information, please see http://www.microsoft.com/windowsxp/home/using/howto/gettingstarted/sharing/fus.asp. If you have the CD, use that to re-install. If you purchased from our website (www.netnanny.com), you can re-download the software from https://www.netnanny.com/account. You will need your order number and password or the last 5 digits of the credit card and the email address you used when you originally purchased the software. If you have any questions about your account, please email us directly at firstname.lastname@example.org.If you originally received an unlock key or serial number, you will need to enter that name/key or serial number once you install the software to unlock it. You can find your unlock name/key, or serial number from https://www.netnanny.com/account. If you purchased a CD from a retail store, the serial number or unlock name/key are on the flap of the envelope that the CD came in. If you purchased the software from a different web site, you will need to contact their customer service for another download.