NTP Time Check Failure

Net Nanny 6.5, ContentProtect Professional Suite, Net Nanny Home Suite, ContentProtect Professional • 1 August 2008

This article refers to an older version of this product.


If you get a message stating that "There was an error retrieving the current time from the internet..." Try the following things:

  • Net Nanny has your Local Time Zone set
  • Your Firewall is allowing Port 123 UDP
  • Verify that you are able to Update to the NTP Server by opening the Clock and then checking the following servers:
  • 0.pool.ntp.org
  • 1.pool.ntp.org
  • 2.pool.ntp.org
  • master.contentwatch.com


If any of these are able to update successfully the error should go away.

If they all fail, it is possible there is an additional firewall on your computer or that your router/ISP is blocking access to 123 UDP.