Manual Uninstall (Error 6005, Root Path Error, Credentials Error)

Net Nanny 5.1.x • 11 April 2006

This article refers to an older version of this product.

This indicates that your trial copy has become corrupt.

First, try "test123" as the password to uninstall from control panel => add/remove programs.

If that does not work, you will need to follow the instructions below to remove the trial version without the password:

1) Go to the Start Menu => Run
2) Type regedit and press "OK". This will open up the Registry Editor.

Please exercise extreme caution in doing the following steps. ANY CHANGES MADE TO THE REGISTRY ARE PERMANENT AND CANNOT BE REVERSED. Changes can also disable your Windows installation, so please be careful!

3) You should see "My Computer" and 5 drop-down keys, all starting with HKEY.
4) Click on the + sign next to HKEY
LOCALMACHINE. This will drop down another series of keys.
5) Click on the + sign next to SOFTWARE. This will drop down another series of keys.
6) Click on the + sign next to Microsoft. This will drop down another series of keys.
7) Click on the + sign next to Windows. This will drop down another series of keys.
8) Click on the + sign next to CurrentVersion. This will drop down another series of keys.
9) Click on the + sign next to Uninstall. This will drop down another series of keys.
10) You should now see the {51945e07-120d-4e78-a368-c4c8d5042d21} key. Click on it to select it.
11) Make sure you have the correct key. The full key is:

HKEY
LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{519
45e07-120d-4e78-a368-c4c8d5042d21}

12) Now right-click on the {51945e07-120d-4e78-a368-c4c8d5042d21} key. This will bring up a menu.
13) Select "delete".

* Note - Deleting the key won't uninstall Net Nanny. You must follow the rest of these instructions to reinstall Net Nanny. This will overwrite the corrupt files.

14) Close the Registry Editor by clicking on the X at the top right corner of the screen.
15) You will now need to re-install the trial to overwrite the corrupt files. You can download a new trial from our website, or use the installation files already on your computer to re-install the trial:

Windows 98 or ME:

WindowsTempNetNannyDownloads

Windows 2000 or XP:

Documents and SettingsLocal SettingsTempNetNannyDownloads

If, for any reason, you need to extend the trial use this name/code:

Name: NN512RT001100, Key: 90D2-400C-C17F-20FB

16) Once you have the installation file, start the installation. Once it copies over the files (select "Yes to All" if required), let it restart the machine.
17) When it comes 'back up', DO NOT begin to "Activate".
18) Instead go to the Control Panel => Add/Remove Programs.
19) Find Net Nanny and click "Remove". If the program still prompts you for a password, please use "test123".