Knowledge Base

General

• How do I re-download my software?
• How do I cancel my order?
• I can see the name of the site my kids went to but it does not really tell me what kind of site it is.
• What Operating Systems are your programs compatible with?
• After installing, I see errors on page, how do I fix this?
• How do I uninstall Net Nanny and/or ContentProtect?
• If I make a change or modification to ContentProtect on one computer, will the changes apply to the other computers?
• How do I disable common firewall software?
• How do I disable common spyware software?
• ContentProtect is not blocking any sites.
• I reformatted my hard drive and when I tried to reinstall Net Nanny I received an error messaging saying "You've reached the maximum number of installs..", how do I reset my license?
• How do I disable Windows Defender (installs with Vista)?
• How do I manage my licenses and seats from "My Account"?
• I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
• Do I have to constantly download lists of bad websites and update the software?
• How do I setup Net Nanny to automatically login when my computer starts?
• How can I always Allow or Block Specific Sites?
• Can I install Net Nanny on more than one computer?
• How do I change my Net Nanny Admin password?
• How do I view Reports?
• What if I need to install Net Nanny on a replacement computer?
• What is the cost of Net Nanny for one or more of my computers?
• What is "No Hassle Billing" and how can I confirm that my account has No Hassle Billing disabled or enabled?
• Will Net Nanny email reports to me?

LifeLock®

• What countries is LifeLock available for?
• Who do I talk to if there's a billing problem- LifeLock or Net Nanny?

How To

• How do I uninstall Net Nanny and/or ContentProtect?

Net Nanny 3 for Mac

ContentCleanup

• How do I use ContentCleanup?

Net Nanny Home Suite Old Version of the Product

• How do I manage my licenses and seats from "My Account"?
• I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
• Do I have to constantly download lists of bad websites and update the software?

Net Nanny 6.5 Old Version of the Product

• WS_FTP Problem
• After installing Net Nanny I am no longer able to use my VPN.
• Norton Problem
• McAfee Virus Scan v. 7.02 Problem
• Why are my Time Controls not working?
• How to Check on Internet Activity- Remotely?
• No Internet or slowness after installing
• How do I disable Net Nanny?
• What is user mode?
• Why is my Internet connection so slow after installing Net Nanny?
• How do I completely remove Net Nanny and ContentProtect?
• ContentProtect is locking up my computer
• Why is Net Nanny not blocking porn in image searches?
• I forgot my uninstall/override password how do I change it?
• What firewall, anti-virus and anti-spyware programs work well with Net Nanny?
• How do I block and/or filter secure websites?
• What does Safe Search mean in my search engine?
• How do I manage my licenses and seats from "My Account"?
• I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
• Do I have to constantly download lists of bad websites and update the software?

Net Nanny 2 for Mac Old Version of the Product

• How do I block or allow specific web sites using Net Nanny for Mac?
• I use Firefox and Safari. Will Net Nanny for Mac work with more than one browser?
• What is the best way to set up Net Nanny for Mac to prevent my child from accessing inappropriate sites?
• Is Net Nanny for Mac compatible with Leopard (Mac OS X 10.5), Snow Leopard (Mac OS X 10.6) and Lion (Mac OS X 10.7)?
• How do I manage my licenses and seats from "My Account"?
• How do I stop getting blocked for HTTPS?

Net Nanny 5.1.x Old Version of the Product

• How many computers can I install Net Nanny on?
• How do I permit only the sites I want?
• Is Net Nanny a subscription? Will I be automatically billed for renewal?
• Creating Adult Accounts with no restrictions
• Blocking Images on Google
• How To Customize Net Nanny Accounts and Settings
• Net Nanny isn't loading up on limited user accounts
• How to Install Net Nanny
• Where can I download a free version of Net Nanny 5?
• Manual Uninstall (Error 6005, Root Path Error, Credentials Error)
• Time Limits Don't Work - General
• Adding programs to NN's List of Permitted Applications (prevent conflicts)
• Net Nanny is causing my computer or Internet to run slow
• How do I make a backup CD of Net Nanny?
• How do I know if Net Nanny's working?
• Net Nanny is not filtering enough
• Why is Net Nanny's Free Trial so easy to turn off?
• Net Nanny is blocking too much
• Does Net Nanny record chats?

Pop-up Scrubber Product Is No Longer Supported

PopupProtect Product Is No Longer Supported

Net Nanny Mobile Product Is No Longer Supported

• Is Net Nanny Spyware?
• Can I use my child's existing phone with Net Nanny Mobile?

EmailProtect Product Is No Longer Supported

Ad-Free Product Is No Longer Supported

• Ad-Free isn't blocking pop-ups

Chat Monitor Product Is No Longer Supported