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General
How do I re-download my software?
How do I cancel my order?
I can see the name of the site my kids went to but it does not really tell me what kind of site it is.
What Operating Systems are your programs compatible with?
After installing, I see errors on page, how do I fix this?
How do I uninstall Net Nanny and/or ContentProtect?
If I make a change or modification to ContentProtect on one computer, will the changes apply to the other computers?
How do I disable common firewall software?
How do I disable common spyware software?
ContentProtect is not blocking any sites.
I reformatted my hard drive and when I tried to reinstall Net Nanny I received an error messaging saying "You've reached the maximum number of installs..", how do I reset my license?
How do I disable Windows Defender (installs with Vista)?
How do I manage my licenses and seats from "My Account"?
I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
Do I have to constantly download lists of bad websites and update the software?
How do I setup Net Nanny to automatically login when my computer starts?
How can I always Allow or Block Specific Sites?
Can I install Net Nanny on more than one computer?
How do I change my Net Nanny Admin password?
How do I view Reports?
What if I need to install Net Nanny on a replacement computer?
What is the cost of Net Nanny for one or more of my computers?
Will Net Nanny email reports to me?
LifeLock®
What countries is LifeLock available for?
Who do I talk to if there's a billing problem- LifeLock or Net Nanny?
How To
How do I uninstall Net Nanny and/or ContentProtect?
Net Nanny 3 for Mac
ContentCleanup
How do I use ContentCleanup?
Net Nanny Home Suite
Old Version of the Product
How do I manage my licenses and seats from "My Account"?
I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
Do I have to constantly download lists of bad websites and update the software?
Net Nanny 6.5
Old Version of the Product
WS_FTP Problem
After installing Net Nanny I am no longer able to use my VPN.
Norton Problem
McAfee Virus Scan v. 7.02 Problem
Why are my Time Controls not working?
How to Check on Internet Activity- Remotely?
No Internet or slowness after installing
How do I disable Net Nanny?
What is user mode?
Why is my Internet connection so slow after installing Net Nanny?
How do I completely remove Net Nanny and ContentProtect?
ContentProtect is locking up my computer
Why is Net Nanny not blocking porn in image searches?
I forgot my uninstall/override password how do I change it?
What firewall, anti-virus and anti-spyware programs work well with Net Nanny?
How do I block and/or filter secure websites?
What does Safe Search mean in my search engine?
How do I manage my licenses and seats from "My Account"?
I want my children to have access to social networks, but I just want to make sure they aren't doing things they shouldn't?
Do I have to constantly download lists of bad websites and update the software?
Net Nanny 2 for Mac
Old Version of the Product
How do I block or allow specific web sites using Net Nanny for Mac?
I use Firefox and Safari. Will Net Nanny for Mac work with more than one browser?
What is the best way to set up Net Nanny for Mac to prevent my child from accessing inappropriate sites?
Is Net Nanny for Mac compatible with Leopard (Mac OS X 10.5), Snow Leopard (Mac OS X 10.6) and Lion (Mac OS X 10.7)?
How do I manage my licenses and seats from "My Account"?
How do I stop getting blocked for HTTPS?
Net Nanny 5.1.x
Old Version of the Product
How many computers can I install Net Nanny on?
How do I permit only the sites I want?
Is Net Nanny a subscription? Will I be automatically billed for renewal?
Creating Adult Accounts with no restrictions
Blocking Images on Google
How To Customize Net Nanny Accounts and Settings
Net Nanny isn't loading up on limited user accounts
How to Install Net Nanny
Where can I download a free version of Net Nanny 5?
Manual Uninstall (Error 6005, Root Path Error, Credentials Error)
Time Limits Don't Work - General
Adding programs to NN's List of Permitted Applications (prevent conflicts)
Net Nanny is causing my computer or Internet to run slow
How do I make a backup CD of Net Nanny?
How do I know if Net Nanny's working?
Net Nanny is not filtering enough
Why is Net Nanny's Free Trial so easy to turn off?
Net Nanny is blocking too much
Does Net Nanny record chats?
Pop-up Scrubber
Product Is No Longer Supported
PopupProtect
Product Is No Longer Supported
Net Nanny Mobile
Product Is No Longer Supported
Is Net Nanny Spyware?
Can I use my child's existing phone with Net Nanny Mobile?
EmailProtect
Product Is No Longer Supported
Ad-Free
Product Is No Longer Supported
Ad-Free isn't blocking pop-ups
Chat Monitor
Product Is No Longer Supported