FAQ for Net Nanny for Windows version 6.5

For the FAQ for Net Nanny for Windows version 7.0, click here.

1. How can I check or update the license status of Net Nanny?

You can check or update the license status of Net Nanny by going to the computer running the Net Nanny program and then right clicking on the Net Nanny icon in the System Tray (located at bottom right hand corner of your computer desktop next to your computer clock) then click “About”. Click “Check License” to update and view your license status.

 

2. How do I reinstall Net Nanny?

To reinstall Net Nanny on your computer you will need your Net Nanny registration number. If you do not have your registration number you can find it by going to http://www.netnanny.com and clicking the “Login” button at the top right part of the page. Leave the radio button set to “Manage My Account, Downloads, Renewals, Add Seats and Billing”.

Enter the email address and password you established when you purchased Net Nanny and click “Log In”. This page will display your registration number and provide a link to download the Net Nanny software.

Important: If you a intend to move your Net Nanny software to a new computer use the “Reset Installations” option on this same page.

If you don’t remember your Password, click on “Forgot Password” and a new one will be sent to your email account allowing you to reset your password and retrieve your registration number.

 

3. How do I setup Net Nanny to automatically login when my computer starts?

Net Nanny provides 2 options to automatically login when your computer starts. Please read both descriptions and choose the option that best fits your needs.

AUTO CLIENT LOGIN: This option prompts the user of your computer to login to a Net Nanny account once for Internet Access. After logging in to the Net Nanny account the computer will permanently remember this user and will never prompt for the Net Nanny login again, even after the computer is restarted.

This feature is best used when the computer only requires 1 Net Nanny profile. This option is found under the Manage Profile Settings for each user.

AUTO WINDOWS LOGIN: This option gives the Net Nanny Admin the opportunity to match up the Net Nanny users to the Windows accounts on the protected computer. Once this is done Net Nanny no longer prompts for a password to login for Internet access. The Net Nanny user is logged in automatically and matched with the Windows account associated with that Net Nanny user.

This feature is best used when there are multiple Windows users on the computer and each need unique Net Nanny setting. The option is found under Manage Profile Settings for each user.

 

4. How can I always Allow or Block Specific Sites?

You can set a web page or an entire website to always be allowed or always be blocked. To make these settings login to the “Admin Tools” by double clicking the Net Nanny icon in the bottom right hand corner of your computer. After logging in, click on Web Exceptions, then add any website you wish to always Allow or Block.

Note: Web Exceptions apply to all Net Nanny users. If you would like to only apply Web Exceptions to a specific Net Nanny user this can be accomplished by entering the website or web page and instead of setting the page to “Allow” or “Block” instead “Re-categorize” the site to “Work Related” then choose to block or allow the “Work Related” category for the specific Net Nanny user.

Changing allowed or blocked categories can be done by selecting the User Account you want the sites “Blocked” or “Allowed” for.

For our other products:

  • Net Nanny 7 for Windows and Net Nanny for Android: Log in to http://admin.netnanny.com, click on Users and select the User. Then under the Allow/Block Tab click on Always Blocked and enter the site.
  • Net Nanny for Mac: Open the Net Nanny application, select the user, click on Web and Blocked Sites. Then click on the + sign and double click the www.example.com and delete it and enter the site you want block.
  • If you don't use Net Nanny for Windows to block websites, Internet Explorer will let you select some. Go to Tools/Internet Options/Security/Restricted sites and then click on Sites. Of course, this website blocking is restricted just to the sites you enter and only for Internet Explorer.

 

5. Can I install Net Nanny on more than one computer?

Each computer protected by Net Nanny requires a “seat” or license. If you purchased more that 1 seat you can install Net Nanny on the same number of computers as your purchased seats.

You can check the number of available “seats” or even purchase additional seats for half off the standard pricing by going to http://www.netnanny.com and clicking the “Login” button at the top right part of the page. Leave the radio button set to “Manage My Account, Downloads, Renewals, Add Seats and Billing”. Enter the email address and password you established when you purchased Net Nanny and click “Log In”. This page will display your registration number, seat count and allow you to purchase additional seats if needed.

Note: Licenses and seats can be purchased for both Windows and Mac on this page.

 

6. How do I change my Net Nanny Admin password?

Net Nanny for PC:
If you know your Net Nanny Admin password and just wish to change it simply login to “Admin Tools” by double clicking the Net Nanny icon in the system tray. Then click on Profile Settings for the Administrator or Administrator Settings. There you can change the Admin Password.

On this screen click “Passwords” to change the Administrator override and uninstall passwords.

If you have forgotten your password you can:

  • Right click the Net Nanny icon in the system tray
  • Click on “Forgot Password”
  • Enter the admin email address associated with your Net Nanny Admin account and click “Send”
  • Check your email account - you should receive an email from: relayserver@contentwatch.com
  • This email will contain a link “Reset Password”- click the link
  • You will be prompted to answer the “secret question” and click submit
  • Enter a new password then confirm the password and click submit
  • After resetting the password a success message will appear. To refresh the new password right click the Net Nanny icon in your system tray and choose 'Refresh Profiles'
  • Double click on the Net Nanny icon and try to login with the new password

 

7. How do I view Reports?

You can view detailed reports about Internet access and computer usage by logging in to the Net Nanny Admin. Simply double click the Net Nanny icon in your computer’s system tray (bottom right hand corner) and login with your Net Nanny Admin username and password. To view reports click on Reports button. To drill down into detailed data, click on the graphs specific to the report you wish to view.

Reports and Administration for your Net Nanny software are also remotely accessible. To enable remote access of Reports you must first login to Net Nanny Remote Management at http://manage.netnanny.com and under Additional Settings for each Net Nanny user check the box next to “Allow Remote Viewing of Reports”. Once this is selected you should start seeing new reporting data within 1 to 2 hours.

 

8. What if I need to install Net Nanny on a replacement computer?

If you need to install Net Nanny on a new computer and do not have available “seats” to install Net Nanny on multiple computers at once you must first remove Net Nanny from the old computer. After removing Net Nanny from your old computer go to http://www.netnanny.com and click the “Login” button at the top right part of the page. Leave the radio button set to “Manage My Account, Downloads, Renewals, Add Seats and Billing”. Enter the email address and password you established when you purchased Net Nanny and click “Log In”. This page will display your registration number and provide a link to download the Net Nanny software.

Select the option to “Reset previous installations”.

This will allow you to use your Net Nanny registration number to install the Net Nanny software on your new computer.

Note: If your old computer is no longer available simply skip the uninstall portion of this FAQ and go straight to “Reset previous installations”.

 

9. Can I remotely administer Net Nanny?

Reports and Administration for your Net Nanny software are also remotely accessible from any device with an Internet connection and web browser. To login to Remote Management for Net Nanny go to http://manage.netnanny.com and log in with your Net Nanny Administrator email address and password. Once logged in you can remotely make changes to your Net Nanny settings. Any changes made via Remote Management should sync down to your Net Nanny protected computer(s) within 5 minutes.

 

10. What is the cost of Net Nanny for one or more of my computers?

Net Nanny can be purchased for one or more computers at http://www.netnanny.com/products

Protect 1 computer for - $39.99 a year - additional seats $19.99 each
Protect 3 computers for - $59.98 a year - additional seats $19.99 each

Important: Net Nanny needs to be installed on each computer you are trying to protect.

Net Nanny is also available for Android mobile devices for $19.99 a year per device.

 

11. Where do I find my registration number and/or download?

You can find your Net Nanny registration number by going to http://www.netnanny.com and clicking the “Login” button at the top right part of the page. Leave the radio button set to “Manage My Account, Downloads, Renewals, Add Seats and Billing”. Enter the email address and password you established when you purchased Net Nanny and click “Log In”. This page will display your registration number and provide a link to download the Net Nanny software.

If you already have your registration number and only need to download, you can also go to http://www.netnanny.com/downloads.

 

12. How do I uninstall and reinstall Net Nanny?

If you choose to uninstall Net Nanny you can do so by first going Control Panel on the computer you wish to uninstall Net Nanny, then select Add/Remove Programs or Programs and Features, select Net Nanny and then select “Uninstall or Remove”.

Note: You will be prompted for the “uninstall” or Net Nanny Administrator password to uninstall Net Nanny. Without this password you will be unable to remove the Net Nanny application.

After the software is remove you will need to reboot and make sure your firewall and anti-spyware /anti-virus and e-mail scanning software programs are disabled before reinstalling Net Nanny.

 

13. What is "No Hassle Billing" and how can I confirm that my account has No Hassle Billing disabled or enabled?

No hassle billing is a service Net Nanny provides to automatically renew your Net Nanny license subscription. This service helps ensure that your computer and family are always protected. You can see if your account has this feature enabled or disabled by going to http://www.netnanny.com and clicking the “Login” button at the top right part of the page. Leave the radio button set to “Manage My Account, Downloads, Renewals, Add Seats and Billing”. Enter the email address and password you established when you purchased Net Nanny and click “Log In”. This page will display your registration number and provide a link to download the Net Nanny software.

If no hassle billing is disabled, you will see a button at the bottom of the Subscription Products box that says Enable No Hassle Billing – This means that no hassle billing is Disabled and that your license and will not auto renew.

If you do not see the Silver tab you can click on the blue link within the box that states, “Turn off No Hassle Billing or Update credit card details”. Clicking this box will give you the option to cancel “No Hassle Billing”. After clicking this, verify that the button at the bottom is labeled Enable No Hassle Billing.

 

14. I am trying to reinstall Net Nanny and I am getting “Invalid Email and Password” during installation, why?

There are many reasons you could be getting this error message. The most common reason this message appears is that you are trying to use the email address and password you used to purchase Net Nanny instead of the Administrator username and password you created the first time you installed it.

The ecommerce account you created when purchasing the Net Nanny software is exclusively used for managing your registration number and billing, the Administrator accounted created while installing Net Nanny should be used for reinstalling and administering the program.

If you need to reset either password visit http://www.netnanny.com and click the “Login” box toward to upper right hand corner. Select the account you wish to reset and click “Forgot Password”. Enter the email address associated with your account then click submit. An email will be sent to your account with a link to reset your password.

For help resetting your password please email our support team at support@contentwatch.com. Please include your registration number in the email so we can best help you.

 

15. Will Net Nanny email reports to me?

Net Nanny does not email reports, however you can access reports from anywhere through the Remote Management Console. To access Reports Remotely, login to the Remote Management Console at http://manage.netnanny.com using your Net Nanny Administrator email address and password to login. Before reports are remotely available they must first be enabled. Under Additional Settings for each Net Nanny user check the box next to “Allow Remote Viewing of Reports”. Once this is selected you should start seeing data within 1 to 2 hours.

Net Nanny can be configured to send “Email Notifications”. This enables you to get an email in Real Time, daily or weekly when a website is Blocked or Warned. Alerts can also tell you when someone has been able to requested access to a specific website or overridden a block.

Access to configure “Email Notifications” can be found by double clicking the Net Nanny icon in the bottom right hand corner of desktop and logging in with your Net Nanny Administrator username and password.

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