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Responses to customer service/support requests submitted during business hours are completed by the end of the same business day.
Responses to customer service/support requests submitted after business hours, on holidays, or on weekends are completed by the end of the next business day.
Holidays observed by Net Nanny are as follows: New Year's Day (Jan), Presidents' Day (Feb), Memorial Day (May), Independence Day (July), Labor Day (Sep), Thanksgiving Day (Nov), the day after Thanksgiving Day, Christmas Day (Dec), and the day after Christmas.
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