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Responses to customer service/support requests submitted during business hours are completed by the end of the same business day.
Responses to customer service/support requests submitted after business hours, on holidays, or on weekends are completed by the end of the next business day.
Holidays observed by Net Nanny are as follows: New Year's Day (Jan), Memorial Day (May), Independence Day (July), Labor Day (Sep), Thanksgiving Day (Nov), the day after Thanksgiving Day, Christmas Day (Dec), and the day after Christmas.
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