1. Open Control Panel and click on Uninstall a program
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  2. Find Net Nanny in the list of Programs and click on it and then click Uninstall
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  3. Enter your Uninstall password – typically this is your Admin password.  If your Admin password does not work for uninstalling, login to Admin Tools and under Passwords you can change the Uninstall password there.
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  4. Click on Uninstall or Take Survey – If you click Uninstall click Yes when asked if you are sure:
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  5. Uninstall will begin and you will be asked to Restart your computer – select Yes.
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  6. Once computer is restarted you can reinstall going to  to www.netnanny.com – you can access your account information by selecting Login
  7. When you get the login options, select Manage Account and then enter your Account email address and password – this may not be the same email address associated with your Admin profile.
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  8. Once logged in your Subscription products will be listed, within each product box the registration number will be listed (Green is active – Red is expired/inactive).  The download option will also be found near the bottom of the product box.
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  9. Once you have downloaded the program you can start the installation by double clicking on the .exe file and click on Run.
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  10. Select the appropriate language for install.
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  11. Then you are asked to close any other applications and to disable your firewall and anti-spyware/anti-virus programs – once that is done click Next
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  12. Accept license agreement – please read and then hit Next
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  13. Enter your registration number –
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  14. Enter your Admin email address and Admin password and hit Next
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  15. Click Next on this screen
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  16. Click Yes, if you get this next screen
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  17. Click Install
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  18. Installation will continue
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  19. Because you are reinstalling – select Default Settings and hit Next
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  20. Select Yes, Restart the computer now and then select Finish- computer will restart and Net Nanny will be reinstalled.
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