Learning Center » Quickstart: Support - How to Uninstall and Reinstall Net Nanny
Quickstart: Support - How to Uninstall and Reinstall Net Nanny
- Open Control Panel and click on Uninstall a program
- Find Net Nanny in the list of Programs and click on it and then click Uninstall
- Enter your Uninstall password – typically this is your Admin password. If your Admin password does not work for uninstalling, login to Admin Tools and under Passwords you can change the Uninstall password there.
- Click on Uninstall or Take Survey – If you click Uninstall click Yes when asked if you are sure:
- Uninstall will begin and you will be asked to Restart your computer – select Yes.
- Once computer is restarted you can reinstall going to to www.netnanny.com – you can access your account information by selecting Login
- When you get the login options, select Manage Account and then enter your Account email address and password – this may not be the same email address associated with your Admin profile.
- Once logged in your Subscription products will be listed, within each product box the registration number will be listed (Green is active – Red is expired/inactive). The download option will also be found near the bottom of the product box.
- Once you have downloaded the program you can start the installation by double clicking on the .exe file and click on Run.
- Select the appropriate language for install.
- Then you are asked to close any other applications and to disable your firewall and anti-spyware/anti-virus programs – once that is done click Next
- Accept license agreement – please read and then hit Next
- Enter your registration number –
- Enter your Admin email address and Admin password and hit Next
- Click Next on this screen
- Click Yes, if you get this next screen
- Click Install
- Installation will continue
- Because you are reinstalling – select Default Settings and hit Next
- Select Yes, Restart the computer now and then select Finish- computer will restart and Net Nanny will be reinstalled.
