Why aren't email notifications showing up?

Category: Net Nanny Home Suite

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If you are testing the email notifications feature and don't seem to be receiving any, here are some important things to consider:

  • Wait 10 minutes: Wait 5 minutes for Net Nanny to combine all emails within that 5 minute interval. Wait an additional 5 minutes for your email carrier, as it may delay receiving your emails to reduce bandwidth loads.
  • Check your spam or junk folders: It's recommended that you mark any emails coming from Net Nanny as "Safe".
  • Yahoo and/or Live (MSN): These accounts often inaccurately blacklist reputable emails. It's recommended that you try another free email provider (i.e. Google).

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ID #1739

Last update: Monday, June 14, 2010
Revision: 1.2