If you have problems with your FTP, please send the following information to support@contentwatch.com:

Please send me your System Info installed:

• Click 'start' > 'run' type msinfo32 and press 'ok'.
• At the top of this System Information window, click 'File' and then 'Save'. Choose 'Desktop' for the 'Save in:' box.
  
• Type sysinfo in the 'File name:' box and click 'Save'.
  
• After it is done gathering your system information, there will be a sysinfo.nfo file on your desktop.
  
• Send that file as an attachment in an e-mail to support@contentwatch.com