Make sure you are connected to the Internet and try again. If you are still seeing this error please check for a firewall and disable it. Sometimes there are old expired firewalls that may be causing this issue. Please verify what you have installed and if you are not using an installed firewall you may want to try to remove it and then try the setup again. If you continue to have problems please contact our support at support@contentwatch.com

If the problem persists, you will also want to verify that Port 443 is allowed in your firewall. To test this you can do the following:

• Click on Start and click on Run and type CMD and click Ok.
• Type the following on the black screen
• telnet master.contentwatch.com 443
• Hit Enter

If the screen turns completely Black, let me know. If you get any other result please let me know that as well.

To exit the Black screen type the following:

Hold down the Ctrl+] and then type Quit.

Please try to access these sites and us know the result:

• http://master.contentwatch.com/MasterServlet
• https://master.contentwatch.com/MasterServlet