First, click on Ad-Free and go to "Edit Ad-Free Settings". Make sure the boxes next to "Block advertisements/spyware" and "Block pop-ups and pop-unders" and "block Cookies" are all checked.

Then go to your Internet Explorer => Tools menu => Internet Options. Click on "Delete cookies" and Delete files".

Then, go to the Start menu => programs => Net Nanny's Ad-free => Ad-Free Update Wizard, and do an update.

The Wizard will check to see if an update is available, if so the latest version of the Ad-Free program will be downloaded and installed.

If an update is available new filter update lists will also be placed in the "NewLists" folder on your computer. To go ahead and install the new lists go to the File menu in Ad-Free and select "List Update", select the only file that should be there: "AFUpdateLists", and click open.

It is also a good idea to remove all advertising and spyware from your machine; you can do this by going to www.download.com and finding "Ad Aware", then running it on your system and removing any spyware that's hanging around. Spyware is advertising that's installed against your knowledge on your computer and that affects which advertisements you see when you're online.

Then reboot your computer. Try going to that site. If it is still being blocked, click on the Ad-Free icon and select "View Ad-Free log". Then clear the log and try accessing that page again. Go back to the log and click on the entries there (except for the ones which say "Ad") and click the "Allow" button. Also see "How do I allow a specific site to work without interference?" http://www.netnanny.com/p/page?sb=techfaq&id=501000000000RFC and "I want to allow certain items but can't see how in the log" http://www.netnanny.com/p/page?sb=techfaq&id=501000000000RFL for more instructions.