I am getting the message ContentWatch Files are missing or corrupt- what do I do?
Category: Net Nanny
Please print out these instructions, and then reboot your computer.
If at any time you are unable to follow the below steps please contact customer support: 1-800-485-4008, open Mon-Fri 8am-5pm Mountain Time (USA.) A customer support representative will be happy to assist you.
STEP 1
- Open MyComputer
- Click on Tools
- Click on Folder Options
- Click on the View tab, click the circle labeled "show hidden files and folders" and click Ok
STEP 2
- Click Start Control Panel
- Open Add or Remove Programs
- Click on Net Nanny and chose Remove
STEP 3
- Click Start then Run and type SPORDER, click "OK"
- The window that appears should be labeled "Windows Sockets Configuration"; if you DO NOT see CWHOOK,CWLSP or CWALSP in the list of programs please proceed with the following steps.
If CWHOOK, CWLSP or CWALSP is listed, please contact customer support for further assistance: 1-800-485-4008, open Mon-Fri 8am-5pm Mountain Time [USA]. A customer support representative will be happy to assist you.
STEP 4
Delete the ContentWatch Files out of the following locations
STEP 5
Clearing files from the registry ( only necessary for versions 1.8 and earlier)
1- Click "start" then Run and type REGEDIT 2- Click on RegistryExport Registry File (or in Windows XP click File/Export) make sure it's saving in Desktop, then make sure the export range is "All", for File Name type in REGBACK, click save. 3- Click the "+" for HkeyCurrentUsersoftware, delete the ContentWatch folder. 4- Go to HkeyLocalMachinesoftware and delete the ContentWatch folder.
Restart your computer and reinstall making sure to disable your firewall and anti-spyware/anti-virus programs.
Instructions for disabling commonly used firewalls
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ID #1418
Last update: Thursday, October 21, 2010
Revision: 1.2