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[Sticky] How do I uninstall the program(s)?

Category: How To's

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    • CommentAuthorBrady
    • CommentTimeJul 15th 2009 edited
     
    Windows 2000 and XP

    Step 1

    * Click Start
    * Click on Settings
    * Open Control Panel
    * Open Add or Remove Programs.
    * Left click 'Content Protect'or 'Net Nanny' and click the 'change/remove' button.
    * Be sure to click 'yes to all'.
    * Restart your computer and the changes will take affect.

    Step 2

    * Open My Computer
    * Click on Tools at the top
    * Click on Folder options
    * Open the View tab
    * Select the circle next to Show Hidden Files and Folders
    * Click Apply and then OK

    Delete the ContentWatch Folders from the following locations:

    c:program files
    c:documents and settingsall usersapplication data

    Windows Vista

    Step 1

    * Click Start
    * Click on Settings
    * Open Control Panel
    * Open Programs and Features
    * Left click 'Content Protect' or 'Net Nanny' and click the 'change/remove' button.
    * Be sure to click 'yes to all'.
    * Restart your computer and the changes will take affect.

    Step 2

    * Open Computer and then click on the Alt key on the keyboard
    * Click on Tools at the top
    * Click on Folder options
    * Open the View tab
    * Select the circle next to Show Hidden Files and Folders
    * Click Apply and then OK

    Delete the ContentWatch Folders from the following locations:

    c:program files
    c:programdata
    • CommentAuthorAnonymous
    • CommentTimeSep 27th 2009 edited
     
    All good, except I get a window that requests "uninstall password" which I assume is the same as my admin password, but it's not. I don't remember choosing an uninstall password, and can't find any way to change that password on my program, and so far have been unable to find info in the forum about it. I want to uninstall...
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeSep 28th 2009 edited
     
    How to Change Passwords

    Login to Admin Tools and click on Profile Settings for the Administrator or Administrator Settings, you can change the Admin Password there.

    You can then click on Passwords and change the Override and Uninstall passwords there.
    • CommentAuthorduroth
    • CommentTimeOct 1st 2009 edited
     
    Hey, those were excellent instructions Brady. Could anyone provide similar instructions for uninstalling from a Mac?
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeOct 1st 2009 edited
     
    To uninstall on a Mac you can go to http://www.netnanny.com/downloads and use the download for Net Nanny for Mac which has an Uninstall option.
    • CommentAuthorAnonymous
    • CommentTimeOct 2nd 2009 edited
     
    exactly where do I find Admin Tools? is this to do with net nanny or my computer? you know we aren't all computer clever, some of us are just mum's trying to keep our children safe? be very specific with your suggestions so that we can actually go ahead and do what you say please.:)
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeOct 5th 2009 edited
     
    Admin Tools is found by double clicking on the Net Nanny icon either on your desktop or in the system tray.
    • CommentAuthorAnonymous
    • CommentTimeOct 25th 2009 edited
     
    Hi. I can't uninstall my net nanny trial. Whether i do it through control panel or through programs-netnanny-uninstall, it gives me an error message: Runtime error. Cannot import dll..... etc etc.

    I tried finding the file through regedit, nothing's there to delete.
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeOct 26th 2009 edited
     
    Please contact our support team at support@contentwatch.com with a description of your issues and they will be able to assist you in removing Net Nanny.
    • CommentAuthorAnonymous
    • CommentTimeNov 2nd 2009 edited
     
    I dont have the software pasword and i need change configuration can you help me i dont speak english veri good sorry
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeNov 2nd 2009 edited
     
    Please contact our support group at support@contentwatch.com and give a description of the issues you are having and include your registration number and they can assist with your password.
    • CommentAuthorAnonymous
    • CommentTimeNov 26th 2009 edited
     
    My sons' computer says 'problem with Contentwatch installation' and blocks all internet access. Reason is because I haven't paid again for the subscription.

    I want to uninstall your software, but the Control Panel Add/Remove Programs option doesn't work, and in fact nothing about Netnanny now works.

    When I click on the NN icon (as suggested above) the computer says "CWadmintools.exe' not working.

    Seems like the software has gone into a sulk because I failed to renew. This is not OK, and I need a solution. Also e-mailing this to your e-m address, but perhaps someone will provide insights here sooner.

    Thx in advance.
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeNov 30th 2009 edited
     
    Please contact our support group at support@contentwatch.com and describe your issues and they will do their best to assist you.
    • CommentAuthorAnonymous
    • CommentTimeDec 7th 2009 edited
     
    Where do I find admin tools?
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeDec 11th 2009 edited
     
    You can access Admin Tools by double clicking on the Net Nanny icon.
    • CommentAuthorAnonymous
    • CommentTimeJan 6th 2010 edited
     
    I have tried this but it won't let me delete some of the files as they are in use. Any idea what the processes are that might have them locked?
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeJan 6th 2010 edited
     
    Please contact our support group at support@contentwatch.com with your issue and they will be able to assist you.
    • CommentAuthorAnonymous
    • CommentTimeJan 15th 2010 edited
     
    I BOUGHT 3 NETNANNY'S TODAY; HOW DO I INSTALL THEM ON MY REMAINING TWO COMPUTERS? HOW DO I GET THIS QUESTION ANSWERED AND THEN APPLIED?
    • CommentAuthorAnonymous Forum Administrator ~
    • CommentTimeJan 18th 2010 edited
     
    You can install Net Nanny on your 2 remaining computers using the same download and license number.
    • CommentAuthorAnonymous
    • CommentTimeJan 23rd 2010 edited
     
    I cannot get past the e-mail and password page it keeps on telling me my e-mail or password are wrong. I bought the package for three pc's but have used only 2 please help this is getting frustrating
    • CommentAuthorWPhillips Forum Administrator ~
    • CommentTimeJan 25th 2010 edited
     
    For specific troubleshooting with your installation, please contact our Support Group at support@contentwatch.com and include the issue you are having.
    • CommentAuthorAnonymous
    • CommentTimeFeb 21st 2010 edited
     
    I RAN NET NANNY FOR A 14-DAY TRIAL. THE TRIAL ENDED AND I WANT TO UNINSTALL YOUR PRODUCT. WHEN I GO TO ADD/REMOVE PROGRAMS AND RUN UNINSTALL FOR NET NANNY I GET A RUNTIME ERROR.

    I CANNOT UNINSTALL YOUR PRODUCT AND I CANNOT INSTALL THE NEW FILTER I PURCHASED. I AM REALLY TICKED OFF. PLEASE LET ME KNOW HOW TO GET YOUR PRODUCT OFF OF MY COMPUTER ASAP.

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